Resolved
Dear Partner,
Fix has been rolled out and the service has been restored.
We apologize for any inconvenience this may have caused.
Best regards,
Operations Team
operations@itsme-id.com
Posted Feb 03, 2025 - 11:19 CET
Investigating
Dear Partner,
Since 02/01 at about 5h30 PM CET, the Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services.
The root cause is identified at one of our partners with which we are working to get the service back running.
We apologize for any inconvenience this may cause.
Best regards,
Operations Team
operations@itsme-id.com
Posted Feb 03, 2025 - 09:35 CET
This incident affected: Belgium (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management) and International (DK, EE, FI, FR, DE, IS, IE, IT, LU, NO, PT, SE, ES, NL, GB) (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management).