All Systems Operational
Belgium Operational
90 days ago
99.98 % uptime
Today
Production - Identity - OIDC private key JWT Operational
90 days ago
99.98 % uptime
Today
Production - Identity - OIDC Client Secret Operational
90 days ago
100.0 % uptime
Today
Production - Identity - SOAP Operational
90 days ago
100.0 % uptime
Today
Production - Qualified Electronic Signature - OASIS DSS Operational
90 days ago
100.0 % uptime
Today
Production - Qualified Electronic Signature - CSC Operational
90 days ago
100.0 % uptime
Today
Production - Enrolment Operational
90 days ago
99.96 % uptime
Today
Production - Account Management ? Operational
90 days ago
99.98 % uptime
Today
Non Production Operational
Netherlands, Luxembourg, Italy, Portugal, Ireland, Estonia Operational
90 days ago
99.98 % uptime
Today
Production - Identity - OIDC private key JWT Operational
90 days ago
99.98 % uptime
Today
Production - Identity - OIDC Client Secret Operational
90 days ago
100.0 % uptime
Today
Production - Identity - SOAP Operational
90 days ago
100.0 % uptime
Today
Production - Qualified Electronic Signature - OASIS DSS Operational
90 days ago
100.0 % uptime
Today
Production - Qualified Electronic Signature - CSC Operational
90 days ago
100.0 % uptime
Today
Production - Enrolment Operational
90 days ago
99.96 % uptime
Today
Production - Account Management ? Operational
90 days ago
99.98 % uptime
Today
Non Production Operational
Business Portal Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
itsme® Maintenance - no downtime / user impact expected May 4, 2024 00:00 - May 6, 2024 00:00 CEST

Dear Partner,

We are conducting an infrastructure maintenance this weekend of May 5th and 6th, 2024. No downtime nor user impact are expected.

For any additional question about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Apr 15, 2024 - 13:47 CEST

Dear Partner,

On Monday, May 6th at 8 AM CET an upgrade is scheduled which might cause disconnections for end users making an enrolment via eID ; expected intervention duration is a few minutes max.

For any additional question about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Apr 15, 2024 - 11:56 CEST
itsme® Maintenance 24R09 May 7, 2024 22:00 - May 8, 2024 01:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 2024 - 17:16 CEST
Scheduled -
Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Dec 01, 2023 - 15:23 CET
itsme® Maintenance 24R10 May 21, 2024 22:00 - May 22, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:24 CET
itsme® Maintenance 24R11 Jun 4, 2024 22:00 - Jun 5, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:26 CET
itsme® Maintenance 24R12 Jun 18, 2024 22:00 - Jun 19, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:27 CET
itsme® Maintenance 24R13 Jul 2, 2024 22:00 - Jul 3, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:28 CET
itsme® Maintenance 24R14 Jul 16, 2024 22:00 - Jul 17, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:29 CET
itsme® Maintenance 24R15 Jul 30, 2024 22:00 - Jul 31, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:30 CET
itsme® Maintenance 24R16 Aug 13, 2024 22:00 - Aug 14, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:31 CET
itsme® Maintenance 24R17 Aug 27, 2024 22:00 - Aug 28, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:32 CET
itsme® Maintenance 24R18 Sep 10, 2024 22:00 - Sep 11, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:32 CET
itsme® Maintenance 24R19 Sep 24, 2024 22:00 - Sep 25, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:34 CET
itsme® Maintenance 24R20 Oct 8, 2024 22:00 - Oct 9, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:35 CET
itsme® Maintenance 24R21 Oct 22, 2024 22:00 - Oct 23, 2024 01:00 CEST

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:35 CET
itsme® Maintenance 24R22 Nov 5, 2024 22:00 - Nov 6, 2024 01:00 CET

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:36 CET
itsme® Maintenance 24R23 Nov 19, 2024 22:00 - Nov 20, 2024 01:00 CET

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:37 CET
itsme® Maintenance 24R24 Dec 3, 2024 22:00 - Dec 4, 2024 01:00 CET

Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Posted on Dec 01, 2023 - 15:38 CET
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024
Completed -
Dear Partner,

Our maintenance has been finalised.
All services are operational.

For any additional questions about this maintenance, please contact operations@itsme-id.com.


Best regards,
Operations Team
operations@itsme-id.com

Apr 25, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:30 CEST
Update -
Dear Partner,

Due to some special circumstances, the maintenance release 24R08 will be postponed from Tuesday 23/04/2024 10:00 PM CET to Thursday 25/04/2024 10:30 PM; no specific impact will be caused by this shift.

For any additional question about this, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Apr 19, 10:36 CEST
Scheduled -
Dear Partner,

As part of routine maintenance, we will deploy version updates between 10:00 PM and 1:00 AM CET to fix bugs and improve performance, functionality, and security.

Customers may experience disconnections during the switchover and restart of services.

For any additional questions about this maintenance, please contact operations@itsme-id.com

Best regards,
Operations Team
operations@itsme-id.com

Dec 1, 15:22 CET
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Resolved -
Dear Partner,

The service has been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

Apr 23, 18:28 CEST
Investigating -
Dear Partner,

Since approximately 5 PM CET, we are experiencing a technical problem related to SMS distribution to end users which prevents account enrolment / (un)block.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

Apr 23, 17:17 CEST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.