itsme® P1 Incident -SOAP services

Incident Report for itsme

Resolved

Dear Partner,

Our solution has been rolled out and the service has been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

Posted Feb 25, 2026 - 20:45 CET

Monitoring

Dear Partner,

Our solution has been rolled out and the service has been restored.
We are monitoring the situation closely.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

Posted Feb 25, 2026 - 20:41 CET

Identified

Dear Partner,

Our technical teams found the root cause and a solution will be rolled out.

We expect the service to be restored shortly.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

Posted Feb 25, 2026 - 20:27 CET

Investigating

Dear Partner,

Since about 6 PM CET, we are experiencing a technical problem, impacting our SOAP transactions.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

Posted Feb 25, 2026 - 20:17 CET

This incident affected: Belgium (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management) and International (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management).