itsme® P1 Incident

Incident Report for itsme

Resolved

Dear Partner,

Our solution has been rolled out and the service has been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

Posted May 04, 2026 - 14:18 CEST

Monitoring

Dear Partner,

Our solution has been rolled out and the service has been restored.
We are monitoring the situation closely.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

Posted May 04, 2026 - 13:46 CEST

Investigating

Dear Partner,

Since 13:23 CET, we are experiencing a technical problem, impacting 25% or more of our transactions.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

Posted May 04, 2026 - 13:38 CEST

This incident affected: Belgium (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management) and International (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management).