itsme® P1 Incident

Incident Report for itsme

Resolved

Dear Partner,

Our services have been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

Posted Apr 20, 2026 - 09:59 CEST

Monitoring

Dear Partner,

Our technical teams found the root cause, our systems are recovering but we are carefully checking the stability of our environments.

We will send you further communication when the issue will be fully resolved.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

Posted Apr 20, 2026 - 09:52 CEST

Investigating

Dear Partner,

Since 09:25 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

Posted Apr 20, 2026 - 09:31 CEST

This incident affected: Belgium (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management) and International (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management).