Resolved
Dear Partner,
Please be informed that the service has been restored.
We apologize for any inconvenience this may have caused.
Best regards,
Operations Team
operations@itsme-id.com
Posted Feb 04, 2025 - 18:40 CET
Identified
Dear Partner,
Please be informed that SMS sending is currently down, which prevents enrolment and account management flows to be performed by end users.
We are following the situation closely with our SMS provider.
We apologize for any inconvenience this may cause.
Best regards,
Operations Team
operations@itsme-id.com
Posted Feb 04, 2025 - 17:25 CET
This incident affected: Belgium (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management) and International (DK, EE, FI, FR, DE, IS, IE, IT, LU, NO, PT, SE, ES, NL, GB) (Production - Identity - OIDC private key JWT, Production - Identity - OIDC Client Secret, Production - Identity - SOAP, Production - Qualified Electronic Signature - OASIS DSS, Production - Qualified Electronic Signature - CSC, Production - Enrolment, Production - Account Management).